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The salesmen are dishonest and service after the sale is non-existent!
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I bought a new house in May 2012 and needed new appliances. I chose a stove, and 2 refrigerators from the online site, printed the information, and went to the store. The sales people said that one of the refrigerators was discontinued, but he could sell me a different one with an ice maker (which he argued with me about, saying the online one didn't have an ice maker, even though it clearly stated that it did) for the same price. I agreed to this, a $2400 refrigerator, and a stainless GE stove. When I paid, he said he would have to increase the delivery charge because he was matching the internet price, otherwise it would be curbside delivery and no install. I wanted the appliances installed, so I agreed to pay the extra cost ($100).
The stove took a while to come in, so the items were just delivered today. The delivery men said no installation was included. Imagine my surprise when I called the store and they completely denied telling me installation was included. The salesperson asked to speak with the delivery driver, and since I was on conference call, I heard exactly what he told him. He told him to charge me on the spot for the install. The driver asked how much and the salesman said $85, $45 for delivery and $40 for parts. Then when he got off the phone with the drive and spoke to me again, he said he could do me a favor and charge me $85 to install the stove on the spot if I wanted. I already paid $100 for install and I had already paid for delivery, which he apparently wanted to charge me again for.
Hopefully anyone else reading this won't fall for this later. The customer service after the sale is terrible here, pay the small amount extra somewhere else and save yourselves the headache of dealing with this place! If you do decide buy from this store, go over the paperwork in advance with a fine tooth comb and be sure install on each appliance you buy is written out in the contract.
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