Brian W.'s review of Universal Moving & Storage, Inc.

Universal Moving & Storage, Inc.

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Customer Reviews & Ratings
Complaint Posted 4/16/2010
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Review 4/16/2010
This is an F rated moving company the broker (Nationwide Relocation) chose to pick up my household goods. They showed up in a graffiti covered rental truck. Took 16 hours to load their truck even after I had everything boxed, taken apart, and ready to load. After the truck was loaded the driver told me I would be over weight but "we could make a deal and he wouldn't weight the truck". My charge went from 3,600.00 to 4,800 and I never was shown the DOT weight slip. Somewhere after the pick up my goods were moved to a different company and a different truck.

Delivery was a disaster. Every piece of furniture I own was damaged or missing. All my boxes were re-taped with different tape. Items were missing from boxes, complete boxes were missing. I added a list below this which details the issues. My employer funded this move and chose to not increase the insurance above the 60 cents per pound. I could never come close to recovering my losses.

Please do your research on this company before you choose them. The owner's name is EYAL BEN DROR, Google him and form you own opinion. His former company is Paramount Relocation, Inc and he had to change the name after so many poor reviews.





Delivery issue of household good Sunday April 11th 2010

MISSING ITEMS

1. PlayStation 3
2. 12 PlayStation games
3. PlayStation Bluetooth headset
4. 3 PlayStation controllers
5. Wives complete wardrobe box (all her clothes on hangers)
6. Complete toolbox ¼, 3/8, 1/2in ratchets, sockets (American and metric deepwell and normal), and 3 extensions
7. Metric box/open end wrench set
8. ½ torque wrench
9. 3 pliers
10. 1 claw hammer
11. 2 jack stands
12. Heavy duty 50ft garden hose
13. California King bed frame (matches headboard and footboard)
14. Box w/bathroom items (shower curtains, shampoo, perfume/cologne, decorations)

Damaged Items

1. King headboard, Top of pillar is broken off
2. King footboard, has deep scratches
3. California King mattress, was not wrapped, is filthy, and tore on the bottom
4. Nightstand #1, has something spilled on the top which stuck the blanket to it and it will not come off
5. Nightstand #2, has scratches and front corners smashed in
6. Computer desk #1, legs are cracked where bolts are and it will not stand on it’s own with any weight on it and corner is smashed in
7. Computer desk #2, top is chipped and scratched and 3 screws are missing
8. Roller tool box, top is bent in and flip door is ripped off
9. Portable room AC, is missing a wheel, plastic is damaged, and will not turn on
10. Large entertainment center, middle piece has latch ripped off and scratches, end pieces are scratched, and top has very deep scratches
11. Living room lamp, is smashed
12. End table, this was very nice and brand new. It has so much damage that it looks like someone took a hammer and beat the crap out of it
13. Couch, has tear on the top and is filthy
14. Loveseat, has damage to legs
15. Dining room table, has deep scratches and is missing hardware
16. Dining room table chairs, all 4 are damaged
17. Glass collection from Germany, 8 of 14 glasses are broken (22 years old and can never replace)

Brian
 
 
 
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Additional Business Information
Hours   9am-5pm Pacific Standard Time M-F Phone   (877) 864-7507 Address   3891 Citronella St.
Simi Valley, CA 93063
Website   http://www.universalmovinginc.com Email   info@universalmovinginc.com
Contact   Eyal Ben Dror Other  
 
 
 
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