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Review 7/5/2010
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Stay away and don't waste your time and your many.
I tried to use this company to move from TN to WA (June 27-28, 2010).
Negative points:
1- Estimation was done over the phone (not an accurate estimation).
2- They charge a deposit in advance (so you have no control).
3- After you pay, It is hard to talk to the representative who arrange the deal and it is IMPOSSIBLE to do so when you are in trouble and need help. I have very bad experience with Marsha Smith (one of the customer service). After I was called to be notified that there is no carrier to do my job, I called her more than 10 times to help me but she never answered my call or called back.
4- Before you pay, hundreds of promises. None of them was done afterward.
5- I was notified two days before the due date that there was no carrier available to do the job. The funny thing, I asked to cancel the job so I can find somebody else. You can't cancel except by a notice in written and certified mail at least 5 business days in advance. However, If USVL is unable to find a carrier to do the job for you by the end of the due date, you get your deposit back. Who will wait to the last minute to find out if they have a carrier or not?
6- It is impossible to talk to the cancellation department. However, you can leave voice mail as much as you want as It is a free service.
In summary, I ended up using another company, I lost extra $2000 as it was a last minute job and I have to stay in the hotel for extra 5 days (another $1000) on top of two stressful days.
Be smart and learn from others mistakes.
Update:
- I was lucky; they didn't find a carrier to do my job and I got my deposit back.
Again and again, Be smart and learn from others mistakes.
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