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won't return emails, or call but charges credit card
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I applied to refinance my mortgage on March 23, 2021. It is very difficult to get phone calls returned or answered as well as replies to emails. The last communication I had with my loan officer was for him to get the credit card information for a $250.00 appraisal. I recently learned he has taken a leave of absence and have since been assigned to a loan processor who also lacks in communication skills. The Sovereign Lending information included in emails provides an email address to email managers for concerns. The emails I have sent have been returned to me as unable to deliver or not part of their email group. I feel like I've been taken for $250.00. Would not recommend Sovereign Lending Group. Less than one star is my honest opinion.
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Business's response - by Daniel H.on 5/18/2021
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Dianne, we aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We are known for taking ownership and caring deeply about our customers. Please reach out to customerservice@slgmortgage.com or (949) 800-2022 with any further comments, concerns, or suggestions you wish to share. We would love to make things right!
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