lisa d.'s review of Rapture Gold Upscale Clothing Store

Rapture Gold Upscale Clothing Store

         
Customer Reviews & Ratings
Complaint Posted 5/22/2013
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DON'T BUY ANYTHING HERE....NO RETURN POLICY AND NOTHING FITS
I have a very important wedding in June....I ordered a dress....I always wear a size 12. I get this dress on the websites' clearance section...2568 a black/white polka dot dress with jacket. When I try it on it is huge...I mean this was more likely a 1x
or something of that size. So the quality was good so I decided to exchange that for another dress...Stacy Adams 78363..I checked the size chart this time...and based on this it said I needed A size 8...I ordered that. This time it was too small...and I likely
should have ordered my size 12...but the company should know their dress size charts. By this time, it was too late to try and wait for another dress. When I called for a return #, they kept giving me the runaround...finally a Jordan who works there kept answering
the phone and putting me on hold and 'laughing'. I did get emails from Chrissy Gold stating very succinctly that I will get a store credit. I don't ever want to deal with this company again...and who issues store credits?? for web purchases...now they are
not answering my emails and they have over $300 of my money... After they got the first dress back (2568) a woman there confirmed they had gotten it back and I had received NOTHING....even if it was a store credit, they don't send a receipt or something...now
I have a second dress I cannot use...for a wedding I need a dress for next week. Please help! This is a disreputable company...don't deal with them.
 
 
 
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Additional Business Information
Hours   Phone   (661) 729-3701 Address   727 West Lancaster Blvd
Lancaster, CA 93534
Website   http://www.rapturegold.com Email   c@rapturegold.com
Contact   Crystal Neal Other  
 
 
 
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