Jennifer K.'s review of Playdom Inc.

Playdom Inc.

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Review Posted 2/17/2012
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Gardens of Time
Gardens of Time: Great potential ruined by Playdom greed. This is a very good game that appeals to females more than males. There is a hidden object element as well as designing your own garden. Good graphics. Very expensive to buy premium items and chapters, and not all players have the same pricing and playing conditions. The problems are the continuing glitches that spoil the playability of the game. One problem eventually gets fixed and another appears. Players have gold bars taken away, and these are mostly obtained by buying them with hard earned cash, this glitch has been going on for months. Glitches that are a disadvantage to Playdom are fixed overnight. The only way to report a problem is to put in a support ticket, and often the only response is a generic email saying they will look into the problem, sometimes not even that response. Lost gold is never admitted as their fault, but maybe returned as a "customer service" after several contacts with them. The designers keep trying to introduce new things before they get the basics working properly. Rules and methods are changed with little or no notice to players. Level 90 is the highest level to achieve at the moment and many players have been on this level for months. Last time they extended it from level 70 to level 90, many players with their current score shot to level 90 and have been there ever since. The latest saga is Crystal Chapters have been introduced, where two forms of energy are required to play. Crystals are needed to play a hidden object scene, build items and upgrade buildings. These crystals have a minimal daily ration for those requested from neighbors. Ones that fall in gameplay vary according to whatever invisible level of player you were assigned when first starting the game. Making this chapter difficult to play, Playdom hope we will buy the needed crystals. Many players have left the game because of the last straw with these chapters. Many others are just hanging on. A lot of begging from neighbors is needed to progress in this game. Today many players have joined a 24 hour boycott, not playing the game in anyway to show our dissatisfaction with the way players are treated. We are customers, and customer service is poor.
 
 
 
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Additional Business Information
Hours   Phone   (650) 963-8000 Address   100 W Evelyn Ave #110
Mountain View, CA 94041
Website   http://www.playdom.com Email   chinton@playdom.com
Contact   Chris Hinton Other  
 
 
 
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