James P.'s review of National Pool Wholesalers Inc.

National Pool Wholesalers Inc.

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Customer Reviews & Ratings
Complaint Posted 12/7/2012
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Don't even think about buying from this place. This place is a joke!!!!!
I ordered a leaf net for my pool. I clicked on the size of my pool which is 20x36'. The size net I needed for my pool is 24x40'. Then I went to the customer checkout page. On that page it said 24x40' leaf net. That was the only size listed at checkout. When I got the package, it was written on the box that it was for a pool size of 24x40' and the net size was 28x44'. I called them to tell them they sent me the wrong size and they said, "well it should still work". I said no and that it is way too big. They insisted that I ordered the wrong size and refused to give a refund or even exchange. They said I could send it back at my expense and they would give me a refund minus a 25% restocking fee. Well it would cost me $75 to send it back to them and I only paid $140 for the net. So once I minus the costs and restocking fee, I would only get a few dollars back if anything. This company does not care about it's customers. It has so many complaints (including mine) with the better business bureau, its not even funny. I recommend that anyone who has problems with this company to contact the Better Business Bureau and also the Fair Trade Commission (FTC) and file an official complaint. They can do more to penalize the company then the better business bureau. Also--They set up what appears to be a fake review web site that has nothing but good reviews about them. Don't believe it. I tried to post on it and I could not, so my opinion is that it is a fake site.
 
 
 
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Additional Business Information
Hours   Phone   (863) 467-2035 Address   8230 SW 9th
Okocebee, FL 32086
Website   Email  
Contact   Other  
 
 
 
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