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Review 3/2/2009
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I cannot express to you all enough how horrible my experience was with this company today. We were given an estimate by Baron one of their sales associates for $1138. We were crystal clear when we spoke to him and told him that since we have had very bad experiences in the past with moving companies - we wanted to make sure that our quote would not go up with 'hidden costs'. We were promised that this was not the case - and that the ONLY way we would be charged extra would be if we took up extra room in the truck - which we were fine with.
Today they came here - packed up all of our stuff - and then tried to charge us $640 for wrapping our glass and furniture in blankets!! We provided them with extra boxes - and included in my quote were 6 free medium boxes which I never received - however they tried to charge me for a wardrobe box which I never needed or requested. All of our things were packed and ready for the movers (aside from being wrapped in blankets which is their responsiblity) - we even took the beds apart for them before they got here!! The driver Isaac ran down a list of 'supplies' that we were being charged for - which made absolutely no sense whatsoever.
We then spoke to Ray and Sam on the phone. While I was speaking to Sam (the supposed 'supervisor') - I politely asked him if I could please finish my sentences because he would not let me speak - then I asked him very nicely to please stop yelling at me and treating me the way that he was because #1 I was the Customer #2 I am a woman and #3 I am 4 months pregnant - and he kept on going. He then responded to me by telling me to put my husband on the phone so he could yell at him instead of me - instead of just speaking to me like a human being and a responsible supervisor. The driver Isaac proceeded to speak in another language to Sam and Ray on the phone so that we would not understand what was going on.
I have never been treated this way by any company - and I urge all of you who read this not to do business with Mega Moving. They still have my belongings and I fear (after reading your posts) that they will be damaged or lost. We even told them that we would take our things back and were told that he would keep our deposit - and since we could not risk that we had to let them. I am going to contact the BBB, news stations, etc etc etc in order to try to put a stop to this Company. This is obviously not the first time that they have done this and I only hope that my post deters the next customer from dealing with Mega Moving.
If I could rate this company a zero I would - however BBB does not give me the option. I plan on writing a follow up review once I receive my things.
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