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Review 4/22/2011
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My car was towed on 4/21, I picked it up 4/22.
When I picked up my car, the center console and seat-side pouches had been emptied and the contents strewn across the passenger seat/floor. I have two auxiliary latching boxes behind my driver/passenger seats that had been looked through as well. I have TWO wallets in there, one had been removed from the passenger-side container much to my distress.
The desk attendant (John) confirmed that the car was locked when they brought it into the lot. John also said he didn't know anything about the towing process and I would have to call the tow manager, Tony, to ask about my items. But he did mention that one of his guys had seen "a wallet" in the compartment near the speakers.
Tony the tow manager puts me through this rigmarole about how his guys have been with him a long time and they are all good guys, integrity blah blah blah. "It must be my mistake, I must have misplaced the item." Since he "looked at the tape on 16x speed" and didn't see anything, it must be my fault.
I hit him with my knowledge of "his guys" looking through my closed compartments and moving all my items out of the center console. The story changes to how he's a hard-ass manager and would immediately fire any of his guys who were caught messing with a customer's items...now he's on my side.
He then "looks at the tape" for the second time, "talk to my guys" for the second time. Eventually he calls back and gives me some useful information, indirectly telling me where the wallet was moved to, that his guy had seen it sitting above the speakers and maybe it fell into the back seat. It had been rifled through and tossed into the back trunk area of my Nissan 350.
Hisham's Towing is not to be trusted, and you should do whatever you can to avoid doing business with them.
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