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Should have partnered with HOA Organizers YEARS AGO!
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Our community has been with HOA Organizers for about 2.5 years after over a decade with another management company. I instigated the change after I became aware of the lack of oversight on the part of the other company resulting in over $20k of debt to the DWP. Vanessa, Connie, and Dana have been proactive, responsive, and incredibly professional. Literally every time I call or email Vanessa I get a response within 24 hours. Another issue with the past mgmt company was the tone of the people who would answer the phone. I always got anxiety before dialing the number because I would always need to ask them to do something and the responses would always be curt and cold. I felt as if I was bothering them! But Vanessa (no matter how many times I call her, and I ask a lot of favors!) NEVER sounds put off and is always cheerful and happy to hear from me. Vanessa goes over and above in delivering outstanding customer service.
Additionally, the team at HOA Organizers was stellar in making the transition from the old management company (that had no digital files, they literally made a courier drive an hour to their office to pick up a bankers box of paper) as smooth as possible. When we were served a shutoff notice from DWP, I know HOA Organizers sent members of their staff to walk into a DWP office to make payments in person. The level of care and professional management is incredible.
HOA Organizers obviously can't manage a community on their own, but they are great with communicating with the board and supporting the needs of the board!
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