Gregory D.'s review of Aeria Games and Entertainment

Aeria Games and Entertainment

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Customer Reviews & Ratings
Complaint Posted 10/31/2011
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Review 10/31/2011
I signed up for one of the games, Eden Eternal, I enjoyed the game and decided to purchase AP, in game currency, because of a promotion for Halloween. As soon as they billed me, my account was suspended for security reasons. I saw the AP in my account but was unable to use it. I filed a ticket the same day. I missed the promotion that I originally purchased the AP for because they did not allow me to use what I was charged for. I have filed numerous tickets and the only response I get is, Ticket Open or we need to verify your account. I sent them the information they required. There has been no communication as to what is being done about this. It is the end of day 4 and I still can't use the product that they charged me for. Game was fun but don't purchase anything from them!!
 
 
 
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Additional Business Information
Hours   Phone   (408) 216-1107 Address   2475 Augustine
Santa Clara, CA 95054-3015
Website   http://www.aeriagames.com Email   BLewis@AeriaGames.Com
Contact   Brian Lewis Other  
 
 
 
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