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Review 6/19/2011
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After seeing all these complaints that are rather identical and the same identical response I'm starting to wonder....All these folks can't be wrong.
Placed an order for an SDS bit hammer drill/case and bits. Got a drill of some sort in a box (must be the case), no bits but that doesn't matter, they wouldnt work on this drill anyway. I'm attempting to return it, we'll see how this goes. Keep u posted!!
OK.....the email from their website returned. Great start.
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Business's response - by David M.on 6/20/2011
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If you look at your invoice or packing slip you will see our contact number. Our customer service line (again, on your invoice) is 1-800-223-3129. Customer Service is available to help you from 7-4 (pst). If you fail to get a response that is to your satisfaction through our customer service, you can contact me direct at EXT 1116.
We would like you to keep everyone posted on your progress.
Respectfully
David Meininger
Compliance Officer
800-223-3129 Ext 1116
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