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Bait and switch Tactics, LIARS,, stay away!!!!!!!!!!!
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Stay away from these guys, COMPLETE DIRT BAGS!!!! My problem started over a month ago when I contacted these guys about a new Jeep Rubicon X. I was emailed back by a sales person named Garrett. He informed me he could give me 1k off sticker. I politley
thanked him and said, I could get at least 3k off sticker at several other dealerships, at which point he became beligerant and typed back in all CAPS. I have purchased 4 different vehciles from this dealership in the past and forwarded his emails to the owner
of Orange Coast, Jon Gray. I had his email from him thaking me for my prior purchases. Mr. Gray responded back saying that Garret's conduct was unprofessional and said that it was not indicative of his employees attitudes. I accepted his apology and he got
me in touch with a new "Salesperson" named Ken. Ken assured me that I would be getting 4k off the sticker of the vehicle to make up for the service, which I thought was great. It started out just fine. I was going to use OC Motorsports to build the jeep and
we were going to wrap some of the cost of the lift into the financing. It took almost 2 weeks for the lift and pricing to be finalized through OC motorsports (Partly my fault since we priced out several different suspension packages). During that time they
sold the vehicle they had quoted me on. When I inquired when they could get me another, Ken said yes, but now my discount would only be 2k as it was a new model year (Had I known that I would have been down at the dealership day one). The classic 1990's used
car salesman bait and switch!!!! At this point I wasn't happy, but I wanted to see where the numbers landed. Ken had all of a sudden dissapeared and wouldnt return my emails. After my third email he "Apologized" that he had been busy with end of the month
(Like he couldnt shoot me a 2 line email letting me know that" and said he would have my numbers shortly. Two days later I get an email, not from Ken, but from the original rude and inept sales person "Garrett". There was nothing written in the body of the
email, just a screen shot of their computer screen showing a montlhy payment that was $140 higher a month with an additional $1500 down payment. Ken didnt even have the decency to send the email himself to explain why the down payment and monthly payment was
substantially higher. This is one of the most unprofessional, classless transactions I have ever been a part of! I have purchased over 23 new vehicles since 1994. I have never been treated with such contempt or indifference. I have purchased 4 different vehicles
from this dealership, so to say I have been loyal to them is an understatement. I bought my 2014 Grand Cherokee SRT8 from Poway Jeep because Orange Coast wouldnt return my emails in a timley manner (Never contacted the owner on this issue). This dealerships
service and employees are sub par and define why the general public cant stand the buying process. Buyer beware, absolutley an untrustworthy dealership!!!!!!!!!! I think their ratings say it all!!!!!!!!!!!!!
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