Renee E.'s review of HAPPYneuron, Inc.

HAPPYneuron, Inc.

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Customer Reviews & Ratings
Complaint Posted 10/21/2010
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Review 10/21/2010
Hey, you cannot get a hold of these people? What's up? They auto withdrew from my account for renewal without my permission. When I went to my account to contact them via email, the site would not let me get past renewal and cancel was not an option. I tried to call the 800-560-0966 and both times had to leave a message due to "no one is available". Sounds pretty funny to me. I want my money that was taken without permission. Sure leaves a bad taste from what could have been an enjoyable one. Renee Elings
 
 
Business's response - by Laura F.on 10/29/2010
Hello Renee, We are sorry that you were unable to reach us by phone. When you first subscribed to the program the terms were to automatically renew your account to ensure an uninterrupted experience. Once you requested to cancel, we honored that request immediately. Within the hour of receiving your voice message on Tuesday Oct 20th - your account was canceled, your new renewal amount was reimbursed to your credit card and a confirming email was sent to you. When you logged into your account, you were presented with a renewal screen because your account had already been canceled per your request. We hope that you feel at this time that we honored your request immediately. We apologize that the communication process wasn’t optimal for you and that it caused confusion for you.
 
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Additional Business Information
Hours   9am - 5pm Pacific Time. Monday to Friday Phone   (800) 560-0966 Address   809 B Cuesta Dr #2130
Mountain View, CA 94040-3669
Website   http://www.happy-neuron.com Email   laura.fay@happy-neuron.com
Contact   Laura Fay Other  
 
 
 
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